July 1, 2022


art requires creative

Ask a Gallery Owner | Follow up with a Client Who Has Failed to Make Payments

3 min read
Ask a Gallery Owner | Follow up with a Client Who Has Failed to Make Payments

remind clients about payments

I obtained the pursuing e-mail from an artist who was in the uncomfortable scenario of obtaining offered a piece to a collector and agreeing to a payment prepare, only to have the customer fail to follow through on the prepare. In this delicate scenario, tact is likely to be the crucial, but at the identical time you really don’t want to defeat all-around the bush. Read through the artist’s expertise alongside with my proposed solution to resolving the predicament down below.

Great Early morning Jason,

Many thanks yet again for an additional fantastic presentation. I like your systematic approach to items. Compact bites. Persistence.

If I ended up 20 years more youthful, I would go again into the small business. I’m not far too old, I’m too concentrated in my own artwork career to have the time to devote to the advertising of other folks in a gallery location (and, I hated the hard cash move!).

When I signed on for this webinar, I did not glance closely at the description (from previous practical experience, I realized it would be fantastic details). I thought you ended up likely to talk about abide by-up soon after the productive sale, massaging the clients for potential patronage. I was so intent on listening that I didn’t consider to check with the problem until eventually the time was up.

My other conundrum is embarrassing and likely not unique. In the course of our studio tour final October, a good friend and regional artwork patron was fascinated in two parts. Eager to make the sale, I made available to deliver them for approval. He couldn’t make up his head. Immediately after a number of times he informed me he’d like both, but the cost… I stated, confident, make payments, and gave him a price reduction for the pair. (What a dope, but artists are needy.) Full price tag, only $400. He created me the first $100 payment.

Which is all I have obtained to date, even however I have sent skilled statements and we see every single other at regional arts situations. He however has the paintings hanging in his town residence.

I’m not really expecting you to give me responses for possibly of these circumstances, just views for long run displays.

Thanks yet again, Jason. I truly enjoy our skilled friendship. Want I lived closer to Scottsdale.  We’d come to your openings.

Most effective regards,

D. Smith


My reaction:

The situation is a little bit uncomfortable and I would participate in off of the awkwardness. Ship the shopper a take note together these strains:

Expensive __________

This is a bit uncomfortable, but as you are going to don’t forget, very last Oct you bought two pieces from me right after our open up studio tour, ______ and _________. At the time we agreed to a rate of $400 and you manufactured a deposit of $100. I experienced envisioned to receive the harmony more than the pursuing months, but as of however haven’t obtained any further payments. I am absolutely sure it is just an oversight or combine-up and would like to make arrangements for the remaining balance.

Remember to call me at your ease, or, if you want, you could only send out the payment to me at the deal with down below.

Many thanks so considerably! Your continued patronage signifies the entire world to me.

D. Smith

If the note doesn’t perform, give him a get in touch with and say the specific exact same factor. I am guaranteed he isn’t striving to get gain of the situation and that there really was basically mix-up or he forgot. I recommend you send a notice appropriate absent. The longer it goes on, the more awkward it becomes.

Permit me know the final result!


Have You At any time Been in This Circumstance?

Have you at any time had a consumer not stick to by means of with a payment approach? How did you tackle the circumstance? Do you have any assistance for artists dealing with this situation? Depart your ideas and encounters in the comments beneath!

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